Preguntas frecuentes

¿Necesito abrir una cuenta para comprar?

No, no es necesario. Puedes realizar compras y finalizar la compra como invitado cada vez.

Sin embargo, al configurar una cuenta con nosotros, te permitirá realizar pedidos sin tener que ingresar tus detalles cada vez que compres con nosotros. Puedes registrarte ahora mismo, o puedes comenzar a comprar primero y crear tu cuenta antes de finalizar la compra en la página del carrito de compras.

How do I create an account?
Por favor, haz clic en "Iniciar sesión/Registrarse" seguido de "Crear una cuenta" y completa tus datos personales.
How do I order?

Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.

How do I pay for my orders?

We accept payments via Paypal and all major credit and debit cards such as Mastercard, VISA and American Express.

Can I amend and cancel my order?

Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.

I have a discount code, how can I use it?

Key in the voucher code at the field “Voucher Code” and click “Add” in your Shopping Cart page before proceeding to check out. Please note that we are unable to manually apply the voucher code to your order if you have missed keying it during check out. Kindly ensure that all information is correct before confirming your purchase.

How will I know if my order is confirmed?

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.

I have problems adding items to my shopping cart?

You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.