DERMASWISS Drop Shipping Policy
To help our professional partners, we offer a Drop Shipping service for all professional accounts (excluding student accounts). To use this drop-shipping option, the following guidelines must be followed:
Drop Shipping is an option that will allow you to place an order on your account but request for it to be shipped to your client. The order will be picked and packed by our fulfillment center and shipped directly to your client. The packing list inside the box will not reflect any pricing and the order will not have marketing materials or pricing.
Orders must be placed using the credit card of the account holder or the business. Client credit cards may not be used. It's your responsibility to invoice or obtain payment from your clients.
Processing times for drop shipping orders will be the same than usual. Please anticipate that drop ship orders will ship from our fulfillment center.
If you are a tax-exempt business, we need a valid Resale certificate on file within your home state. To submit a new resale/exemption certificate, please send your resale or exemption certificate to DERMASWISS’s Operations Department to julianaj@dermaswiss.com
Please note that we cannot accept a sales permit in lieu of the resale/exemption certificate. If you have any questions regarding your state requirement, feel free to email us at julianaj@dermaswiss.com
Orders must be placed online at dermaswisspro.com
Orders must be placed with an account holder and/or business credit card; client credit cards may not be used. You will need to bill or collect funds from your clients.
Each customer that is drop shipped to, must have a separate order placed. Multiple shipping addresses cannot be placed on one order.
Orders must ship to the same state the account is located in. Interstate or international shipping will not be allowed, with no exceptions. No exceptions will be made.
All order confirmations, delivery notifications, and tracking numbers will continue to be sent to the contact on file with DERMASWISS. You are responsible for communicating this information to your client.
Only retail-sized items and trial kits can be placed for Drop Shipping. Professional sizes or products will be removed from all orders.
All requests for returns, refunds and/or exchanges from your clients must be made directly with you, as if they had purchased at your place of business.
If an order is returned due to an incomplete address, the account holder will be the one to incur the new shipping costs.
In case of package loss, if the account holder wrote the incorrect or incomplete address, he/she will be responsible for the costs involved (Products and/or shipping).
All requests for order tracking must be made by the account holder to DERMASWISS directly. Your client will not be provided any information from DERMASWISS Customer Care.
If any chargebacks or fraud is reported on a drop ship order, the account will no longer be allowed to request this service.
All standard purchase terms and conditions apply.
DERMASWISS reserves the right to discontinue this program at any time.
Instructions on How to Request Drop Shipping
- Choose items to purchase (only retail-size products apply)
- Click on your cart
- In the special instructions for seller, enter Drop Shipping
- In the section "Do you want to Drop Ship this order, select "Yes"
- Go to check out
- Enter the name of the person you are requesting to ship to (your client’s name)
- Enter the shipping address of where you would like the package shipped (your client’s address)
- Choose shipping method
- Continue to payment
- Enter your account owner/business credit card information
- Enter the billing address associated with the credit card
- Select pay now
- The website will advise you once the order has gone through
- Please return to your account page to delete the address from your file
- You will receive the order confirmation
- Send the tracking number to the customer. Be aware that the order confirmation email has wholesale pricing on it, so do not send the full email to the customer.